Privacy Statement for REACH
This Privacy Statement explains how REACH (“we”, “us”, or “our”) collects, uses, and protects personal information shared with us through the REACH website and the REACH mobile application.
Collection of Personal Information
When using the REACH mobile app, you may enter personal data to help set, track, and manage your health and wellness goals. This can include information such as your birth date, height, weight, gender, and details about your food intake and physical activity. If you do not create an account or subscribe to REACH, all this data remains stored locally on your device, and we do not have access to it.
If you choose to subscribe or create an account on the REACH website, we will ask for your email address and a password. Your personal data will then sync with your REACH account. You may also choose to enter your information directly on the website.
In addition to this, we collect standard technical and usage data such as your IP address, browser type, operating system, pages visited, referring and exit pages, and timestamps. This information helps us understand how REACH is used and improve your experience. It is not linked to your personal data and does not identify you individually.
How We Use Your Information
Your privacy is important to us. We treat your personal data with care and do not share it with third parties unless it’s necessary to provide the services you request or as outlined below.
We use your information to:
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Deliver the products and services you request.
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Communicate with you about your account or purchases.
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Provide customer support and respond to inquiries.
Occasionally, we may use trusted third-party service providers to help fulfill these services. In such cases, only the necessary information is shared (e.g., shipping details), and those providers must agree to keep your information confidential.
If you don’t opt out, we may send you marketing emails about REACH services and promotions. You can opt out at any time.
We may disclose your information if required by law, to protect our legal rights, or as part of a business transfer (e.g., a merger or acquisition).
We may also use anonymized, aggregated data (that does not identify individuals) to generate statistics and insights—for example, total pounds lost by REACH users or average wellness outcomes. This information may be shared with partners or used for advertising, but it will never personally identify you.
Control of Personal Information
You can update or correct your personal information by contacting us directly.
To unsubscribe from REACH communications, send a request to our support team. You may still receive important transactional emails, such as order confirmations or legal notices.
How We Protect Your Information
We take your security seriously. REACH uses a combination of technical, administrative, and physical safeguards to protect your personal data. This includes secure servers, firewalls, and access controls designed to keep your information safe.
Children’s Privacy
REACH is not intended for use by individuals under the age of 18. We do not knowingly collect information from children.
Cookies & Tracking
REACH may use cookies and similar tracking technologies (like web beacons or action tags) to understand how users navigate our site and app. These tools help us analyze usage trends and personalize content. Cookies are not connected to your personal information.
Some analytics tools used in our mobile app or website—such as Google Analytics—collect anonymous traffic data. Google may retain and use this data under its own privacy policy: https://www.google.com/privacy.html.
External Links
Our website may include links to third-party websites. Please note that we are not responsible for the privacy practices of those sites.
Updates to This Privacy Statement
We may update this policy periodically. Any changes will be reflected by updating the “Last Updated” date below. For significant changes, we may post a notice on our website. Your continued use of REACH after any updates indicates your agreement to the revised terms.
Users Outside the United States
REACH is based in the United States. By using our services, you agree to the collection, processing, and storage of your information in the U.S., subject to applicable U.S. laws and this Privacy Statement.
Contact Us
We welcome your feedback and are happy to answer any questions you may have about this Privacy Statement.